Privacy Policy

Pharma4us understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who uses our Services and are committed to maintaining it. We will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies if you interact with us through our stores, over the phone, online, through our mobile applications, or otherwise by using any of our websites or interacting with us on social media (our “Services”).

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Services AND/OR you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our Services immediately. By accessing, browsing, or otherwise using the Websites, you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.

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1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account”
Means an account required to access and/or use certain areas and features of our Sites and Services.

“Cookie”
Means a small text file placed on your computer or device by our Sites when you visit certain parts of our Sites and/or when you use certain features of our Sites. Details of the Cookies used by our Sites are set out in section 14, below.

“Our Sites/Services”

• Our Sites: Our websites: www.pharma4us.co.uk, our stores, and phone Services.

• Our Services: Our Websites, our mobile applications, and our Social Media accounts.

“The UK DP Act, the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015, and EU Cookie Law”
Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011, and 2015; and the Data Protection Act 2018 or the UK General Data Protection Regulation (UK GDPR), overseen by the Information Commissioner’s Office.

“We/Us/Our”
Means SA Pharma Online Ltd (trading as Pharma4us),  whose registered address is 11 Spring Villa Park, Magnolia House, Spring Villa Road, London, United Kingdom, HA8 7EB.

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2. Information About Us

Our Site, https://pharma4us.co.uk, is owned by SA Pharma Online Ltd (trading as Pharma4us), a limited company registered in England under 16391098, whose registered address is 11 Spring Villa Park, Magnolia House, Spring Villa Road, London, United Kingdom, HA8 7EB.

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3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of our Services. It does not extend to any websites linked from our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

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4. What Data Do We Collect?

Some data will be collected automatically by our Sites (for further details, please see section 14 on our use of Cookies and our Cookie Policy). Other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 7, for example, when signing up for an Account, giving us details and feedback, including by phone, email, post, or when communicating with us via social media. Depending upon your use of our Services, we may collect some or all of the following data:

• Name and Title;

• Date of birth;

• Gender;

• Business/company name/Job Title;

• Home, Billing and Delivery Address(es);

• Email Address(es) (home, mobile, work – customer dependant);

• Phone Number(s) (home, mobile, work – customer dependant);

• Your account login details for our Services, including your user name and encrypted password;

• Purchase information and information about the Services that we provide to you;

• Financial information such as credit/debit card numbers;

• Information about whether or not you want to receive marketing communications from us;

• Social media account details;

• Your comments, Services reviews, and responses on surveys you completed;

• Appointment booking, customer orders, and information given during an appointment or a special order;

• Any shopping preferences or details to help us suggest products for you;

• IP address (automatically collected);

• Web browser type and version (automatically collected);

• Website/Browsing History, including location data;

• Cookie information (please see our Cookie Policy for details);

• Operating system (automatically collected);

• Information from other sources (e.g., fraud prevention agencies, marketing companies, social media providers).

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5. How Do We Use Your Data?

We use your data to:

• Fulfil orders, manage accounts, and provide customer support.

• Send marketing communications (where consented).

• Prevent fraud and comply with legal obligations.

Tabular Breakdown:

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6. Data Sharing

We may share data with:

• Delivery partners (e.g., Royal Mail).

• Payment processors (e.g., Worldpay, PayPal).

• Marketing platforms.

• Fraud prevention agencies.

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7. Your Rights Under GDPR

You have the right to:

• Access, correct, or delete your data.

• Object to processing or request data portability.

• Withdraw consent (where applicable).

To exercise these rights, contact us at customer.service@pharma4us.co.uk.

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8. Cookies

We use cookies for:

• Essential site functionality.

• Analytics (Google Analytics).

• Personalized ads (Facebook, Google Ads).

Cookie Table:

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9. Contact Us

For questions or data requests:

• Email: customer.service@pharma4us.co.uk

• Postal: 11 Spring Villa Park, Magnolia House, Spring Villa Road, London, HA8 7EB

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10. Policy Updates

We may update this policy periodically. Changes will be posted on our Site.