Terms Of Service
Company Name: Pharma4us t/a SA Pharma Online Ltd
Registered Address: 11 Spring Villa Road, Edgware, HA8 7EB
1. Access
You are granted access to this website free of charge for your personal use, subject to these Terms and Conditions. All orders placed by you are made strictly in accordance with these Terms and Conditions.
2. Amendments
Pharma4us reserves the right to update or amend these Terms and Conditions at any time without prior notice. Changes will take immediate effect upon publication on the website.
3. Copyright & Intellectual Property
All content on the pharma4us.co.uk website is protected by copyright, trademarks, database rights, and other intellectual property rights. You may view and display website content for personal use but may not store it on any network-connected device. Printing for personal or non-commercial use is allowed, provided copyright notices remain intact. Any commercial use, copying, reproduction, or distribution requires prior written permission from Pharma4us.
4. Delivery
Products will be delivered to the address specified during checkout. We recommend that this be the registered billing address. If a different delivery address is required, contact us at customer.service@pharma4us.co.uk. Delivery methods may vary based on destination and order size. For complete delivery details and charges, see the Delivery Information section on our website.
4.1 Click & Collect
Click & Collect orders will be held at the selected location for 14 days. Uncollected orders after this period will be destroyed and are non-refundable.
5. Product Descriptions
Product descriptions and specifications are approximate and provided by manufacturers. We may make changes that do not significantly impact quality or performance. Errors on the website may be corrected, and we reserve the right to remove any item without notice or liability. Product images are for illustrative purposes only and may not reflect actual size or strength. Check product details before purchase.
6. Disclaimer
Website information is not intended to treat, diagnose, or replace medical advice. Always consult your GP or health practitioner before combining supplements with prescription medications. While we strive for accuracy and compliance with UK laws, we make no warranties regarding content. We are not liable for any loss arising from reliance on website content.
7. General
Products are sold to individual consumers and are not for resale. These Terms form the contract between us and are governed by UK law. Any disputes will fall under the jurisdiction of UK courts. The Contracts (Rights of Third Parties) Act 1999 does not apply.
8. Order Cancellations
If an order exceeds 2kg in weight, we may request additional delivery charges or cancel the order with a full refund. Orders may be cancelled within 12 hours of placement by contacting customer.service@pharma4us.co.uk. If the order has already been dispatched, return it unopened and at your own cost to our address. Refunds will be processed after receipt. Opened or used products cannot be refunded. Your statutory rights remain unaffected.
9. Payment
Prices include VAT where applicable but exclude delivery fees unless stated otherwise. Delivery fees are shown at checkout and vary by location. Payments may be made by credit/debit card or PayPal. Payments are charged at the time of order. Unavailable items will be refunded within 7 days.
10. Online Orders
Orders placed online are only considered accepted upon dispatch of the products. If we do not accept an order or it is cancelled, this will be communicated to you.
11. Mail Orders
Orders may be placed by phone as well. For urgent requests or special delivery arrangements, please call us directly. Contact information is available on our website.
12. Promotional Offers
Promotions are time-limited and based on RRP. If stock runs out or the promotional period ends before order completion, you will be notified. Refunds on promotional items will reflect the price paid. Certain items may be excluded. Your statutory rights are not affected.
13. Registration & Password
You must ensure that your registration details are accurate and kept up to date. Changes should be made via your account or by contacting us. Your password must be kept confidential. You are responsible for any actions made under your login. Notify us immediately if you suspect unauthorized access via customer.service@pharma4us.co.uk.
14. Satisfaction Guarantee
If you’re dissatisfied with a product, return it (unopened) and notify us in writing. We may contact the manufacturer on your behalf and aim to resolve your complaint efficiently. Damaged items may need to be returned before replacements are issued. Report damaged goods to customer.service@pharma4us.co.uk within 14 days. A Lost Parcel or Damage Declaration may be required.
15. Notification of Claims
Report any shortages or discrepancies within 4 working days of delivery. We cannot be held liable for losses reported outside this timeframe.
16. Security & Privacy
Your privacy is important to us. Payment data is processed securely and deleted post-transaction. We never sell or share your data without your consent. By placing an order, you consent to data processing necessary for fulfillment.
17. Competitions
Pharma4us reserves the right to alter or cancel competitions in the event of unforeseen circumstances. No cash alternative is available. Winners are selected randomly and notified within 28 days. If unclaimed within 14 days, another winner may be chosen. Participation implies acceptance of competition rules and these Terms. Personal data is handled in accordance with the UK Data Protection Act.
Contact Details:
Pharma4us t/a SA Pharma Online Ltd
11 Spring Villa Road
Edgware
HA8 7EB
Email: customer.service@pharma4us.co.uk